Shipping policy
Shipping Policy
Digital Product Delivery
E4zy Shop sells digital products only. No physical products are shipped.
After completing your purchase, your digital product will be delivered electronically through one or more of the following methods:
- A download link on the order confirmation page
- A download link sent to the email address used at checkout
- Access through your customer account
- Access through a third-party digital delivery app or service
- Manual email delivery, if applicable
Because our products are digital, there are no shipping fees, shipping carriers, tracking numbers, or physical delivery times.
Delivery Time
Most digital products are delivered immediately after payment is successfully processed.
In some cases, delivery may take additional time due to payment verification, technical issues, email delays, third-party app processing, or manual fulfillment.
If you do not receive your digital product within 24 hours of purchase, please contact us at:
Please include your order number and the email address used at checkout.
Incorrect Email Address
It is your responsibility to provide the correct email address at checkout.
If you entered the wrong email address, please contact us as soon as possible at:
We will make reasonable efforts to update your order information and resend access to your digital product.
Download Issues
If you experience any issue downloading, opening, or accessing your digital product, please contact us at:
We may help by:
- Resending the download link
- Providing access instructions
- Replacing a defective file
- Confirming the file format
- Helping you troubleshoot basic access issues
Please note that some digital products may require specific software, apps, devices, or file readers. It is your responsibility to review the product description before purchase and ensure you have the necessary tools to use the product.
No Physical Shipping
E4zy Shop does not ship physical products.
Any references to shipping, delivery address, shipping carrier, shipping label, or tracking number do not apply to purchases from our store unless a product page clearly states that a physical item is included.
International Delivery
Our digital products may be available to customers in different countries, depending on Shopify, payment provider, tax, and legal restrictions.
Since products are delivered electronically, no customs fees, import duties, or physical delivery charges apply.
However, customers are responsible for any applicable taxes, digital service taxes, VAT, or other charges required by their location.
Failed Delivery or Access
We are not responsible for delays or failed delivery caused by:
- Incorrect email address entered at checkout
- Email spam, junk, or filtering settings
- Customer device or software incompatibility
- Customer internet connection issues
- Payment verification delays
- Third-party platform or app outages
- Unauthorized sharing or misuse of download links
If we confirm that a technical issue on our side prevented access, we will make reasonable efforts to correct the issue.
Contact Information
For questions about digital delivery, download access, or order support, please contact us:
E4zy Shop
Email: support@e4zyshop.com
Website: e4zyshop.com