Refund policy

Refund Policy

At E4zy Shop, we sell digital products. Because our products are delivered electronically and can be accessed, downloaded, copied, or used immediately after purchase, our refund policy is different from a physical product return policy.

Please read this policy carefully before making a purchase.

Digital Product Refund Policy

Due to the nature of digital products, all sales are generally final once the digital product has been delivered or accessed.

We do not accept returns for digital products because there is no physical item to send back. However, we want our customers to have a positive experience, and we may review refund requests on a case-by-case basis.

To request help with an order, please contact us at:

support@e4zyshop.com

Please include your order number, the email address used at checkout, and a brief explanation of the issue.

Eligible Refund Situations

A refund may be considered if:

You purchased the same digital product more than once by mistake.
You did not receive access to the digital product due to a technical issue.
The download link or file is not working, and we are unable to fix the issue.
You received the wrong digital product.
The product description was materially different from what was delivered.

Refund requests must be submitted within 30 days of purchase.

Non-Refundable Situations

Refunds will generally not be provided if:

The digital product has already been downloaded, accessed, or used.
You changed your mind after purchase.
You no longer need the product.
You purchased the product by mistake but already accessed or downloaded it.
You do not have the required software, device, or technical ability to use the product.
You expected features, formats, or content that were not listed in the product description.
The product was purchased during a sale, promotion, or discount period, unless required by law.

Download and Access Issues

If you have trouble accessing or downloading your digital product, please contact us at:

support@e4zyshop.com

We will make reasonable efforts to help you access your purchase. This may include resending the download link, providing access instructions, or replacing a defective file.

Exchanges

Because our products are digital, we do not offer traditional exchanges.

However, if you received the wrong digital product, please contact us at support@e4zyshop.com, and we will review the issue and provide the correct product if applicable.

European Union 14-Day Cooling-Off Period

If you are located in the European Union, you may have the right to cancel a purchase within 14 days.

However, by purchasing a digital product from E4zy Shop, you acknowledge that digital content may be delivered immediately after purchase. If you access, download, or begin using the digital product before the end of the 14-day cancellation period, you may lose your right to cancel the purchase, where permitted by applicable law.

If you believe you are eligible for a cancellation or refund under EU consumer protection laws, please contact us at:

support@e4zyshop.com

Refund Process

If your refund request is approved, we will issue the refund to your original payment method.

Refunds are typically processed within 10 business days after approval. Please note that your bank, credit card company, or payment provider may take additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, please contact us at:

support@e4zyshop.com